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Crisis Intervention Services
are available 24 hours a day by calling, toll-free,
1-800-621-8504.

 

Crisis Services Satisfaction Survey

 

 

Crisis Services Plan

Side-by-Side Comparison

 

During the months of September and October, 2007, stakeholder groups (Jail Diversion, Planning Network Advisory Committee, and Focus Group) attended meetings and reviewed the proposed enhancements to our Crisis System to be funded through Crisis Re-Design dollars appropriated through the 80th Texas Legislature.

The following table provides a comparison of our current crisis response system and the changes proposed for Fiscal Years 2008-2009.

We would also appreciate any comments you might have regarding the proposed changes. You may communicate those to us by posting your comments at this link.

You may also view the Crisis Services Report in its entirety here.
 

 

 

Existing Services

Enhanced Services *

* These services are in addition to services in left column

Staffing

bullet

Crisis Director (24hr Administrative Supervision and serves as on call backup)

bullet

2 Full Time Equivalent (FTE) Crisis Day Clinicians (serves as on call backup)

bullet

1 FTE Adult Continuity of Care (COC) [also serves as on call backup]

bullet

1 Partial FTE Child/Adolescent COC

bullet

1 FTE Support Staff

bullet

38 Daytime caseworkers also serve on an on-call rotation after hours, divided by region.

bullet

1 FTE Director of Nursing (24hr Administrative Supervision only)

bullet

1 Psychiatrist is available to the RN by phone if indicated.
 

Staffing

bullet

Add 2 FTE Crisis Follow-up and Relapse Prevention staff to Wichita/Archer/Clay service area.

bullet

Add 1 FTE Crisis Follow-up and Relapse Prevention staff to Wise/Montague/Jack/Young region

bullet

Add 1 FTE Crisis Follow-up and Relapse Prevention staff to Haskell service area.

bullet

Crisis Follow-up and Relapse Prevention personnel are also added to the on call rotation after hours increasing the rotation from 38 to 42 staff center wide.

bullet

Add 5 LPHA staff for after hour consultation 24/7

bullet

Add 4 RN staff for after hour consultation 24/7 (includes DON who also serves as 24hr Administrative Supervision)
 

Hotline (Prior to September 1, 2007)

bullet

Hotlines answered locally 24/7 by Wood Group contracted staff.

bullet

These non-credentialed hotline personnel activate QHMP to respond face to face to each call.
 

Hotline (As of September 1, 2007)

bullet

Hotlines answered by Avail Solutions (AAS Accredited) 24/7

bullet

Hotline personnel are QMHP level and screen each call to determine whether face to face QMHP assessment should be activated.
 

Crisis Response

bullet

On call QMHP activated by hotline and recommends disposition. Backup available for response to multiple calls at once.

bullet

Walk in crisis services available at Crisis Center 8a-5p, M-F
 

Crisis Response

bullet

LPHA consultation by phone 24/7 to confirm disposition

bullet

RN Consultation by LPHA by phone 24/7 for medical screening if indicated

Continuity of Care
 
bulletCOC contacts made during hospitalization and at discharge.
bulletNon Target clients are not tracked until presenting in crisis again.
 
Crisis Follow-up and Relapse Prevention (formerly COC)
bulletNon-Target clients are assigned to Relapse Prevention staff caseloads under Service Package 5
bulletStaff coordinate crisis referrals and ensure client has access to referral sources by using transportation and home contacts.
bulletClients are tracked for at least 30 days to prevent relapse.
 

Training

bullet

8 hours New Employee Training for all crisis responders

bullet

Annual refresher training required
 

Training

bullet

Training for all existing staff regarding new crisis response process/resources

Transportation
bulletLimited provision by Crisis Day Clinicians
bulletCrisis Respite Unit staff contracted to transport clients one day a week
 
Transportation
bulletRelapse Prevention staff are each assigned vehicles dedicated to serving clients throughout the service regions and to ensure clients can access crisis referrals.
bulletCrisis Respite Unit staff contracted to transport clients five days a week
 
   
Crisis Expenses, FY07

 
bullet

On call pay for 38 crisis staff and backups = $173,000.00

bullet

Salary for Crisis Director, Crisis Day Staff = $227,482.00

bullet

Wood Group Annual Hotline Contract = $12,000.00

bullet

Wood Group CRU Contract = $338,125.00

bullet

TOTAL = $750,607.00

 

Additional Dollars Budgeted Through Crisis Redesign for FY 08
 
bullet

Adding 4 FTE Relapse Prevention staff = $162,016.00

bullet

Adding LPHA On Call Stipend = $36,000.00

bullet

Adding RN On Call Stipend = $28,800.00

bullet

Added Vehicle Cost = $9,600.00

bullet

New Avail Solutions Annual Contract = $64,000.00

bullet

TOTAL = $300,416.00

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Last modified: August 25, 2009