24 hour Crisis Intervention Hotline:  1-800-621-8504 (or call 903-472-7242)
Behavioral Health / IDD / Substance Use Centralized Intake: 1-800-669-4166
OSAR for Substance Use: 1-800-588-8728 (or call 940-224-6200) Wichita Falls and surrounding counties
Narcan WF – FREE Narcan Vending Machine Locations
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Who to Contact

Contact our Clients Rights Officer if:

  •  any of your client/patient rights have been violated.

Contact our HIPAA/Privacy Officer if:

  • there has been a breach of client private health information (unauthorized disclosure of health information) by HFC or HFC Associate.

Contact our Corporate Compliance Officer if:

  • a violation of the Helen Farabee Centers Business Code of Conduct;
  • suspected incident of waste, fraud, or abuse or any other questionable activity or practice.
Contact Connie Johnston
Connie Johnston

 Director of Clients Rights and Protection
Office: (940) 397-3370
Cell: (940) 636-8109

500 Broad Street, Wichita Falls, TX 76301

  • Report Abuse/Neglect/Exploitation (DFPS) – 800-647-7418
  • Complaint & Incident Intake IDD – 800-458-9858
  • Behavioral Health Ombudsman – 800-252-8154
  • Disability Rights Texas – 800-252-9108
Nicholas Mariotti
Nicholas Mariotti

Director of Medical Records, HIPAA/Privacy Officer
Office: (940) 720-3505
Fax: (940) 696-6248

516 Denver Street, Wichita Falls, TX 76301

Request for Medical Records form
Andrew Martin
Andrew Martin

Associate Executive Director of Operations
Office: (940) 397-3333  


500 Broad Street, Wichita Falls, TX 76301

Clients Rights Resources:

  • The Texas Behavioral Health Executive Council
    • https://bhec.texas.gov/complaints-enforcement-faqs/
    • The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.
    • 1801 Congress Ave., Ste 7.300, Austin, TX 78701 – 512-305-7700
    • Investigations/Complaints 24-hour, toll-free system – 800-821-3205
  • The Office of Attorney General Consumers Protection
    • https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint